Monday, August 27, 2007
More on Dell and how things are playing out.
I talked to "Thomas", a Business Controls Manager from Dell today. He contacted me last week after I posted about my sons bad experience with trying to order a Dell XPS M1330 Laptop and subsequent cancellation of that order. Dell made us an offer that I think is kinda fare ( They would match a competitor's price on a laptop with similar components, and he would also work on getting it shipped quickly ). I would think with all that we went through last week that the offer would be better than that for someone serving in the military, but I digress. I will have to talk to my son and find out if this is the route he wants to take. He really had his heart set on a Dell XPS but the bad experience left a bad taste in his mouth, and mine.
After talking to "Thomas" from Dell today I talked to my Father ( a retired Physicist ) and he was telling me that a friend of his just got a new Dell Desktop and the LCD monitor didn't work when he set it up. After 45min on the phone Dell agreed to send him a new monitor. My Dad said to me "I thought they "Dell" would have tested the monitor before it was shipped". He also conveyed that another of his friends had spent 4 hrs on the phone with Dell tech support trying to get another problem resolved. This is really sad for a company that was always a leader in their filed of Direct to consumer sales. Hopefully Dell can pull itself out of this slump and come out on top again. I currently own two Dell computers and have had others before these. With the exception of a few minor problems in the past I have been very happy with them. By the way, Dad has two Dell computers also...
I am hesitant on recommending Dell to my friends and family at the current time but hopefully that will change in the near future. I will let you know how this all plays out.