NBC10.com - Local News - On Tape: Rep Won't Let Customer Quit AOL:
An incredible video from CNBC shows an AOL customer trying to cancel his account, but a phone rep won't let him do it. What customer Vincent Ferrari got when he tried to cancel his account was a lot of frustration.
It took him 15 minutes waiting on the phone just to reach a real, live person.
And, what happened next was recorded by Ferrari on audio and lasted about four minutes:
Watch the Video.