Dell hooks up PC customers with online support | CNET News.com:
"Dell is hoping to stanch criticism of its tech support program with a service that lets technicians remotely troubleshoot balky PCs over a high-speed Internet connection.
All U.S. Dell customers under warranty will receive the one-on-one online tech support for free, the company announced on Friday."
Dell customers will not be charged for the DellConnect service as long as they are under warranty. Users will need a high-speed broadband connection to connect to the service.