Thursday, June 22, 2006

Comcast technician falls asleep while on hold

This video is pretty wild. It shows a Comcast technician who came to a guys house to fix his high-speed service, spent an hour on hold with his own company and fell asleep. The state of customer service these days is awful, and this is one area where companies really need to make a difference and do a better job.

Watch the Video

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