This goes in the "Give me a Break" Category. Her Verizon High-Speed Internet CD won't load, so she can't access the internet? She also can't install Microsoft Word, which she says is a requirement for MATC's online classes. Verizon says it will dispatch a technician to try to assist her accessing the internet without using the Windows-only installation disk. Verizon says its high-speed internet does indeed support Ubuntu, but some advanced features and installation disks clearly don't work with Linux. I just don't understand why she didn't ask for more help or look at what she was buying in the first place. Ubuntu is not for everyone but she bought it on her own. If you want Microsoft products buy them in the first place, don't buy Linux then complain about it.
Read:The top 5 Linux myths: Why you shouldn’t fear the penguin.