Good morning, as you may have seen in an earlier post here we have been having problems with our internet connection with Cableone for about a month. The problems, slow speeds and the cable modem going offline altogether. Yesterday it happened again, we couldn't get anywhere on the net so after a few calls to cableone tech support and one call to our local office the general manager of our local cable office came out. He had run some test and determined that our modem was not getting enough of a signal from the cable line. He himself put a new line and a new splitter on the outside of our house and ran the new line directly to the cable modem. Now everything seems to be working great. He also said that he will come out next week to replace the cable lines to our TV's. I just want to thank Clarence Matlock for coming out and doing this for us yesterday in the 106 degree heat. We really appreciate it.
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